Summit Wrap Up - Group 5

At the close of the summit we all reconvened and each group gave a short summary of what they had discussed.

Group 5: Issue Category A

Services and Resources

1. What services and resources will our users most need in the coming years? Ø List at least three of your top actionable recommendations.

2. What are the most innovative ways libraries can provide services and resources?


Summary points:

• 3 main pods of ideas
• Big Idea #1 : Statewide one stop shop
• portal where anyone in the state can log on and have access to all the catalogs, all the databases
  
• easy to use interface - something simple
• 2 things that need to happen -
  
• offering a tech 101 entity - courses, online presence, quick little videos - what is flickr - for a librarian and constituents
  
• tech funding 101 - grant sources, how to right grants, what's out there to get funding
• Big Idea #2 : Service model like specks
  
• convenience and quality in one
• front end ease of use, flexibility
• Big Idea #3 : Being constituent centered
• using mass media to promote what we have
• virtual and physical methods to reach constituents
• reevaluating signage
• meeting constituents where they are
• just in time
• doing market research, surveys